Flutterwave Errors

Flutterwave API errors can be grouped into three main categories. The validation errors, Flutterwave errors, and provider errors.

They are usually returned in this format with the 400 HTTP status code:

{
    "status": "error",
    "message": "merchant secret key required",
    "data": null
}

Authorization Errors

Every call to our endpoints must be authorized by passing your secret key as a bearer token in the request header. When this is not the case, we return a 401 Unauthorized response:

{
    "status": "error",
    "message": "Authorization required",
    "data": null
}

Validation Errors

Validation errors are returned when one or more validation rules fail. Examples include not passing required parameters e.g. not passing the transaction/provider ref during a re-query call will result in a validation error. Here's a sample below:

{
    "status": "error",
    "message": "Cardno is required",
    "data": null
}

Flutterwave Errors

Flutterwave errors are returned for one of two reasons:

  1. An internal process error precluding a request from completing such as a server timeout
  2. Request from merchant keys that fail some limit / resource access / compliance checks

The errors include:

You can only charge Nigerian Accounts in Naira

This error occurs when you attempt to charge a Nigerian bank account with a currency other than the Nigerian Naira.

USSD charges can only be done in Naira

This error occurs when you attempt a USSD charge with a currency other than the Nigerian Naira.

Invalid Auth model. Preauth can only be used with NOAUTH/BVN

This error occurs wen you attempt a PREAUTH charge passing an auth model other than NOAUTH / BVN.

Transaction with ref EXAMPLE-REF either does not exist or is not a valid preauth transaction

This error occurs when you try to perform a capture on a transaction that doesn't exist or belong to your merchant or is not as a result of an initial PREAUTH charge call.

Transaction has been flagged as fraudulent

This error occurs when a transaction's flagged by the fraud detection service used by Flutterwave.

Token not found

This error occurs when an attempt is made to perform a tokenized charge with an invalid or non-existent token

That token has expired

This error occurs when an already used token is passed as the token value when performing a tokenized charge.

Transaction already complete

This error occurs when you try to validate an already completed transaction. (A transaction for which validation had previously been done)

Transaction not found

This error occurs when you try to validate a transaction with a non-existent reference.

Merchant limit is set at 3000 pending go live. Please contact support

This error occurs when your account has not been approved by the compliance team.

Compliance Required. Please contact support

This error occurs when your account is under compliance review.

Compliance status failure. Please contact support

This error occurs when your account's compliance submission has been rejected by the compliance team

Merchant over the allowed compliance value limit

This error occurs when your account is under compliance review and you attempt a charge with an amount greater than the allowed in-review compliance limit.

You have exceeded your daily limit

This error occurs when you attempt a charge with an amount greater than the daily transaction amount limit applicable to your merchant account

Amount should be between xxxx and xxxxxxx

This error occurs when you attempt a charge with an amount greater than the maximum transaction amount and lesser than the minimum transaction

Sorry, that country does not exist. Please check and try again

This error occurs when you pass a country code not currently supported by Flutterwave

Currency: XXX does not exist

This error occurs when you pass a currency not currently supported by Flutterwave for charge calls.

Merchant needs approval to make transactions.

This error occurs mostly on Subdomain merchants that have not been approved by their parents for charge transactions

Merchant is required to implement checksum. Please contact support

This error occurs when you are making a charge request without passing the integrity hash parameter

Payment details mismatch. Please contact support

This error occurs when the hash passed for checksum enabled API requests do not match the server-generated hash.

An error occurred while attempting to decrypt some parameters

This error occurs when request payload contains parameters encrypted wrongly

Inactive public key passed

This error occurs when a public key that has been deactivated is passed during a charge call

Provider Errors

Provider errors are returned from the payment provider. Below are some possible provider errors you can expect:

UNSPECIFIED_FAILURE

Transaction could not be processed.

DECLINED

Transaction declined by issuer.

TIMED_OUT

Response timed out

EXPIRED_CARD

Transaction declined due to expired card

INSUFFICIENT_FUNDS

Transaction declined due to insufficient funds

ACQUIRER_SYSTEM_ERROR

Acquirer system error occurred processing the transaction

SYSTEM_ERROR

Internal system error occurred processing the transaction

NOT_SUPPORTED

Transaction type not supported

DECLINED_DO_NOT_CONTACT

Transaction declined - do not contact issuer

ABORTED

Transaction aborted by payer

BLOCKED

Transaction blocked due to Risk or 3D Secure blocking rules

CANCELLED

Transaction canceled by payer

DEFERRED_TRANSACTION_RECEIVED

Deferred transaction received and awaiting processing

REFERRED

Transaction declined - refer to issuer

AUTHENTICATION_FAILED

3DS authentication failed

INVALID_CSC

Invalid card security code

LOCK_FAILURE

Order locked - another transaction is in progress for this order

NOT_ENROLLED_3D_SECURE

Card holder is not enrolled in 3D Secure

EXCEEDED_RETRY_LIMIT

Transaction retry limit exceeded

DECLINED_AVS

Transaction declined due to address verification

DECLINED_CSC

Transaction declined due to card security code

DECLINED_AVS_CSC

Transaction declined due to address verification and card security code

DECLINED_PAYMENT_PLAN

Transaction declined due to payment plan

UNKNOWN

Response unknown

CARD_NOT_ENROLLED

The card is not enrolled for 3DS authentication

AUTHENTICATION_NOT_AVAILABLE

Authentication is not currently available

AUTHENTICATION_ATTEMPTED

Authentication was attempted but the card issuer did not perform the authentication

CARD_DOES_NOT_SUPPORT_3DS

The card does not support 3DS authentication

📘

This is a non-exhaustive list and would keep getting updated as we update the error list.


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