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Hi, I've been trying to reach out to the team since last week. This particular merchant account has been in review for 8 days. I am only reaching out because the matter is now really urgent and has caused a significant loss of customers/revenue for our business our account, payouts, and all balances/settlements are still frozen due to the compliance docs being reviewed when I provided them twice before. My case was being handled by: Chiamaka on the Compliance Team, I've tried to reach out multiple times. Please help! Merchant ID: 00726774
Posted by David 5 days ago
I am struggling the instructions on https://developer.flutterwave.com/docs/escrow-payments. I need help setting up a script to pass the metadata value via the Rave inline or API. Also how do I make an API call to your settlement endpoint /transactions/escrow/settle.
Posted by sam obiri 5 days ago
i saved the response of my success-full transaction like const transId = data.transaction_id; and passed it in my url to verify my if the payment actually went throught. the payment is successful on my flutterwave dashboard but when i try to verify it with const payload = {id: req.params.id} const response = await flutterWave.Transaction.verify(payload) if (response.status !== "success") { return res.send({ status: "error", message: "unable to verify transaction" }) } it shows unable to verify transaction
Posted by precious vwarho 5 days ago
Dear team why you don`t want to give me my money or complete contact with me ? why all of this ??? is this website didn`t send money to people ? my merchant id is 00696307 i don`t want make reports in usa fraud of bank money plz just help me and don`t let me think that you don`t want send my money ?
Posted by captain donkol 5 days ago
During testing, I get the following error messages when I use the test mastercard payments in https://developer.flutterwave.com/docs/test-cards. Other test payment methods including bank transfer are not work. Can you please explain the root cause for the error below "We could not charge this card. Reason: Merchant cannot accept international payments at this time. Please contact support"
Posted by Moses 6 days ago
I thought document review should only take 48 hours. It is now 3 weeks in and no one is saying anything. I have tried to write to the person in charge of my account (the one who initiated the process) Chiamaka, wrote to support [email protected] several time with no reply, posted a question about this here when it was 2 weeks https://developer.flutterwave.com/discuss/6061728422b126001c219ac9 but still nothing has been done. No body is even bother to reply anymore, no even @Toyeeb from my previous post. I cannot even transfer my funds which I received from clients to my bank account. 3 weeks now. What is going on???? My Merchant ID: 00720304
Posted by Kelvin 7 days ago
why you didn`t answer my email and why you didn`t solve my problem is is something bad happen BTW it is not a big money but i want to know why all this time and i do everything like your question are you sure you are in live mode yeah i am in the live mode and i already change my setting it is not good really i thought i can use ur service but for this no it is not good
Posted by captain donkol 7 days ago
Hello All, I was wondering if there was a way to programmatically cancel transactions - specifically (https://developer.flutterwave.com/docs/flutterwave-standard)? This would be really helpful and beneficial for the following scenario: 1. Customer checkouts and is about to make a payment (doesn't make payment so the payment is still uncompleted) 2. Customer changes their mind We would want to cancel the current payment/redirection link before allowing the customer to continue shopping. This would make sure that no race conditions or confusion arises if they use the link for their old order. All the best
Posted by Elorm Koto 8 days ago
It has been working using the test secKey FLWSECK_TEST-SANDBOXDEMOKEY-X but right now I am getting an error, with Authorization failed message in the response. What could be the problem? I am getting exactly the same thing when I use the Try It button in the documentation (https://api.flutterwave.com/v3/virtual-cards). { "status":"error" "message":"Authentication failed" "data":NULL }
Posted by KC 9 days ago
Hello Flutterwave Support, I am facing lots of issues, 1. My Merchant ID: 00698296, I am unable to accept payments, Its shows this error : https://ibb.co/W5W4c1T Description : My Business was completely based on Accept Payment, If I not accept Payments Via VISA/MasterCard, My Business will be close. I request you to enable the feature for me. 2. The Virtual Card "**** **** **** 5485" Doesn't showing PayPal Code in Statement. Description : The Card was link with paypal, paypal sended 4 digit code, was not show yet in the statement, Its upto 48 hours. 3. The Virtual Card "**** **** **** 4485" Have fund of 12$ but Its showing 5$. Description : The card was funded by 5$ and secondly loaded by 7$, So the card should have 12$. But Its showing only 5$. Awaiting for your reply, and Please try to solve this all issue ASAP. Note That I also sended an Email, but no any response receive yet. Thanks & Regards
Posted by Abbas 9 days ago
i am trying the flutterwave split. subaccounts: [{ id: "RS_D87A9EE339AE28BFA2AE86041C6DE70E", transaction_charge_type: "percentage", transaction_split_ratio: 0.95 }], 1. is it the subaccount percentage that goes in the transaction_split_ratio or my account split share 2. i have already defined the sharing percentage when i created the subaccount on my flutterwave dashboard. do i need to pass the transaction_charge_type and transaction_split_ratio or i should just pass the subaccount id like below and it will take the predefined percentage when i created the subaccound subaccounts: [{ id: "RS_D87A9EE339AE28BFA2AE86041C6DE70E", }], 3. is this 0.95 95% 0r i should use 95 instead. thanks
Posted by Ptesh 11 days ago